Frequently Asked Questions
Everything you need to know about your unique orders
How long does it take to receive my order?
Since each item is custom-made, production typically takes 3-5 business days. Shipping times vary by location, but most domestic orders arrive within 7-10 business days after production.
Can I modify my order after it has been placed?
We aim to process orders as quickly as possible. You can request changes or cancellations within 2 hours of placing your order by contacting our support team.
What is your return policy for personalized items?
Because our products are custom-made to your specifications, we do not accept returns unless the item arrives damaged or there is a manufacturing error. In such cases, we will provide a free replacement.
How can I track my shipment?
Once your order has been handed over to the carrier, we will send you a shipping confirmation email containing a tracking number and a link to monitor your package's progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options like PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Do you ship internationally?
Yes, TrendingCustom ships to most countries worldwide. Please note that international orders may be subject to import duties and taxes, which are the responsibility of the customer.